101 Ways to Get More Students
Item Number: 1018
This 23-page book and DVD will help you learn proven techniques that Patti has used through years of experience and success. Keeping new students coming through your doors all year long is imperative to success. (1 hr. DVD & 24-page book)
Best Practices For The Gymnastics Business (Emailed PDF Link Only)
So you think you want to start your own gymnastics business? USA Gymnastics developed this online booklet with two goals in mind. One to help you determine if staring a club is the right decision for you. Two, to improve your chances of success with your new business, or to make your current gymnastics school more successful.
Item #3607PDF Price $10.00
Coaches & Instructors Safety Guidelines Poster
Item Number: 6110
This poster includes safety information and guidelines for coaches and instructors to consider as they are teaching gymnasts. This color poster includes many pictures and is perfect for your office or staff room. This poster ships in a tube.
Customer Service Systems That Make a Dramatic Difference in Retention
Item Number: 1020
We have to make parents raving fans of our gyms from the moment they step into our facility. To be successful we know we need to create relationships with every one of our students and their parents. Patti explains systems, not just "tactics" that she uses at her gym to make each family feel special and therefore more apt to recruit their friends. That's what makes us a profit-a continual flow of new customers. She will explain systems for subjects such as: New Person Registration, Working the Front Desk, New Student (Super VIP), Child Gets Hurt in Class, Complaint & Refunds, Make-ups, and Customer Appreciation (yes-that's a system, too!). Management of your gym business will be easier with systems. (1 hr. 5 min. DVD & 26-page book)
Front Office Excellence
Item Number: 1019
The first person your prospective customer comes in contact with over the phone or in person is your front desk person. Sure, they need to have great computer skills, look great, have a great personality, and have a special way with kids. But, wait there's more. They need to be your eyes and ears, the liaison between you and your staff and much more. A parent can have a bad experience with an office person and never want to come back even if their child loves your class. Your frontline is everything. Learn what puts that employee in the excellent category in this 23-page book and one hour plus DVD. (1 hr. 5 min. DVD & 23-page book)
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Indianapolis, IN 46236-5323
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